Who wouldn’t want to be in Stacey Ferreira’s place? She responded to Richard Branson tweet, then met him with her brother in Miami and after a couple months the billionaire invested in their project. I talked to Stacey Ferreira, the co-founder of MySocialCloud about their product, security, history and future plans.
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Do your customers abandon their shopping cart right before finalising the transaction? Take a look at this infographic to find out why they do so.
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The latest hot topic in Poland is travel agents’ problems, which in fact means also problems of people using their services. First Sky Club went bankrupt, then Alba Tour. And right after that, Africano Travel. The news of these companies surprised thousands clients who were halfway through their vacation, thousands of miles away.
Safe Return Home
The priority in such a situation is for the tourists to return home safely. One can hope that the trip’s insurance will cover the costs, but, as recent events have shown, the Foreign Office is of great help with organizing and paying for return journeys.
After finally returning home, another thought comes to mind – lost time and money. And although no one will make up for the wasted vacation, is there a way to get back the money spent on the trip?
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Reaching new customers is not an easy thing to do, especially when you have little experience in direct sales or don’t have a huge database. First of all, you have to know your product very well, understand business needs and mostly important – make your potential customer’s life easier. Here is a piece of good advice from my side:
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Chargebacks are an inseparable part of running an e-shop and accepting online payments. However, there are certain steps you can take to minimise the risk of getting them, so take a look at the following list and protect your business from potential loss.
Information
- Remember that clear information can save you a lot of money and trouble.
- Make sure that you provide your customers with all the possible contact information.
- Your contact details such as a physical address and a telephone number should be clearly visible on your website.
- Provide accurate descriptions and images of your products.
- Use a clear DBA (Doing Business As) name that customers will recognize.
- Put your phone number on your customers’ statements. If they do not recognize your DBA, they can call you to find out who you are and why you have charged them.
- Be clear with your return policy, as well as your shipping policies. Make sure that customers read the policies before their order can be processed.
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We have quite a treat for all PayLane clients. We have just launched a revamped version of PayLane Merchant Panel – now it’s even easier to manage your account, check transactions, issue invoices, monitor chargebacks, modify the blacklist and many more.
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PayLane is expanding not only when it comes to our services (remember our Affiliate and Referral Programs? DevZone? E-commerce platforms plugins?), but also our team.
Who is our latest addition? His name is Damian Winkowski and here’s what he has to say about himself:
Hi folks, my name is Damian and I am New Business Developer at PayLane – I find potential customers and create tailor-made payment solutions for them.
In my free time I am a crazy sailor (so far I’ve conquered Sweden, Saint Petersburg and Amsterdam), runner and book-reader (although I’m a fan of Walter Isaacson’ “Steve Jobs” and Gary Vaynerchuk’ “Crush IT” and “Thank you Economy”, it’s Tolkien’s LOTR that I’ve read 10 times already!) interested in positive psychology.
If you are interested in PayLane products and solutions, email me at damian.winkowski@paylane.com
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Are you still reluctant to use mobile payments? You think that your business is doing fine just with credit cards? Are you afraid it’s an expensive and complicated solution? Take a look at this great infographic about 6 mobile payments myths – it might change your mind!
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