Across the Board

Blog on e-business and online payments.

Jeff Bezos on customer service

If you make customers unhappy in the physical world, they might each tell 6 friends.
If you make customers unhappy on the Internet, they can each tell 6,000 friends.

– Jeff Bezos

Photo source: http://www.flickr.com/photos/jurvetson/5129303018/in/photostream/

This post was written by Hania Sajnaj-Kaczmarek

Mr. Banks is actually a fictional character, but does some real work. This makes him PayLane's fictional employee of the year :)

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Comments:

  • guest

    true, true, true!

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