Wishing you all the best and a Happy Easter, we just wouldn’t be ourselves not presenting something colorful here. So there’s a nice infographic below, but that’s not all… If you’d like to see at least a few photos of our last day (and see what was very yummy ;)) before Easter at work, visit our Facebook profile.
Have a wonderful weekend everyone!
Card Security Code – usually called CVV (Visa) or CVC (MasterCard); it’s a three or four digit code located on a credit card, but not encoded on the magnetic stripe. If a client can provide such a code, it proves that he actually is in possession of the credit card and didn’t use, for example, a card number generator or a copy (skimmed) of the card.
The most common code is CVV2 (or CVC2) used in card-not-present transactions. For Visa, MasterCard, JCB, Diners Club and Discover credit and debit cards, this is a three digit code printed on the back of the card. American Express differs a bit – they have a four digit code printed above the credit card number.
Also the names of the code differ. Apart from CSC we have:
- CVV2 (Card Verification Value) for Visa,
- CVC2 (Card Verification Code) for MasterCard,
- CID (Card Identification Number) for American Express and Discover.
Issuer is an institution from which the consumer gets his credit card. Usually it’s simply a bank (hence the popular term issuing bank), but it might also be e.g. a credit union. Such bank is associated with credit card brands, like Visa, MasterCard or American Express.
The issuing bank is actually the institution, which grants you the credit. So they are the ones, who check your credit history, debts. And later they decide what your credit limit is.
A chargeback means returning funds to a customer. It’s forced by the issuing bank and causes merchants a lot of problems, wasting their time and money. So obviously nobody likes a chargeback. Most merchants will do a lot, to avoid them. Even if their policy doesn’t allow refunds, they’ll probably give one to a client just to make him cancel the chargeback request.
So how to avoid chargebacks?
I won’t delude you that there is one efficient method. Sorry, chargebacks are troublemakers for all merchants and it’s going to stay that way – at least for some time. But it doesn’t mean, that you can’t do anything to avoid them.
If you get a chargeback request, than you usually have some time to prove your innocence. This means convincing the bank, that the client’s request is unjustified.
But that’s fighting the symptoms. It’s just saving your hide, not avoiding the danger. Let’s focus on the causes.
It surely isn’t new that statistics lie or at least they don’t tell all the truth. Since social media are (unfortunately) very often about numbers, take a look at how many users does Twitter really have.
Is it rewarding to take care about good quality and prices? ‘Sure’, you’d probably say. ‘It attracts the costumers, puts you ahead of others and so on’. That’s all true. But about a month ago I learned at work about one more advantage.
Every day a catering company delivers breakfasts for us. About 9:30 AM two guys walk into our kitchen with a few boxes filled with a large variety of different sandwiches, salads, cocktails etc. They sell the food at reasonable prices, we get to choose from different products, sizes, tastes.
And everybody was happy that way. That is until one day.
Phew, that was a long break. A month! We truly hope nothing like this will ever happen again. Ok, we don’t hope – we promise.
But there is a bright side though. Of course there are no excuses here and abandoning the blog was truly reprehensible. But since we didn’t have much time to write, it would be nice if we at least told you what was so occupying.
And a lot happened and new things came out. We have a new acquirer, so that’s pretty big. Apart from that we constantly implement new payment methods (this includes preparing to conquer our “home market” – Poland).
Also take a look at our websites, social media and so on – everything is new here, and this includes:
We have tons of ideas, so it’s all pretty often about time. Oh, and that’s one of the reasons why our team recently grew ;) So there are really a lot of things going on, but hopefully such delays won’t happen here again.