If you make customers unhappy in the physical world, they might each tell 6 friends.
If you make customers unhappy on the Internet, they can each tell 6,000 friends.

– Jeff Bezos

Photo source: http://www.flickr.com/photos/jurvetson/5129303018/in/photostream/

This post was written by Hania Sajnaj-Kaczmarek

Mr Banks

Mr. Banks is actually a fictional character, but does some real work. This makes him PayLane's fictional employee of the year :)