That’s right, we have a new employee! He’s just beginning, but we’re really excited. You’ll be seeing him here and there, as he’s going to represent PayLane on the Internet and support our marketing team.
Besides, check out his haircut. Stylized to fit our blog’s logo! You can see he really wanted the job and is devoted ;) Actually Mr. Banks is really enthusiastic and a positive fellow. Furthermore, if you like to meet Mr. Banks and talk to him, you can find him on Facebook. Despite being a fictional character, he’s very social and likes to get and share information.
read more
Unless you write book reviews for a living, it may be not easy to imagine how to use your e-reader in everyday work. An iPad (or any other tablet) would do better, right? But assuming that you write or read anything at work, Kindle is the perfect solution to make it easier and healthier for your eyes. And it’s distraction-free.
Here are some of my ideas how to make amazon’s e-reader really useful.
read more
As you probably know, Google+ is open again, but an invitation is still required. And if you happen to need such an invitation, here’s a simple deal.
We’ll give you a free invitation, just like that. All we’d like you to do is give us a try. Subscribe to our blog or like our Facebook page (or both ;)).
When you do, write us an email () about it. We’ll send you an invite as soon as possible.
All we want back is you checking us out. We hope you’ll like us and stay – it would be a double-win.
Let’s meet on Google+! ;)
read more
Last week I wrote about Sandglaz – a great tool to manage your tasks. And because it fitted my needs so good, I thought why not talk to its authors? I guess it’s always nice to hear that someone there in the world likes what you did. Besides that, I was also curious how and why they created it, what was their goal.
And that’s exactly what I did. I contacted Zaid, who turned out to be a really nice guy, started talking to him and to my surprise – I suddenly had a small interview! And that’s what I’m posting today. If you read about Sandglaz last week and liked it, perhaps you’d be interested what its author says about it.
read more
Now we’ve all seen MasterCard commercials – they all usually fit a well known scheme. But this scheme is actually so good that it became an advert itself. People repeat it, make jokes using it, make their own videos and so on.
And recently, despite having “some issues” with MasterCard (and Visa, PayPal etc.), WikiLeaks published their own video. Of course this isn’t a MasterCard commercial (actually quite the opposite), but still shows the power of their idea.
read more
When talking about online payments, almost everybody mention PayPal sooner or later. It just happens to be a common association. And no wonder, PayPal recently scored 100 million active accounts. With such numbers it’s surely not to be ignored and that’s why we now offer all PayPal services at PayLane.
But being a merchant you’ll probably ask how’s using PayPal with PayLane better than using it directly? It’s actually a very important question. So here are the benefits.
read more
Are you still checking out new tools in order to find the perfect one, which will organize your work and improve productivity? If so, then I might have just the thing for you. It’s simple, looks nice, you can use it both on your computer and mobile device, it doesn’t consume your time and is very flexible. Sounds almost like too good to be true, doesn’t it?
I’ve been trying to find a decent app for a pretty long time and none would completely fit my needs. Project management tools were just too big and simple todo lists were… to simple. And it was usually faster to write down a todo list on a piece of paper than to use any of those apps. But when I learned about priority matrix, I felt that it could be pretty close to what I was looking for. And that’s how I found Sandglaz.
read more
Chargeback – the return of funds to a consumer. It’s his protection guarantee and last line of defence. Chargebacks occur mostly due to fraudulent activity or consumer disputes.
A chargeback is usually requested by the cardholder and initiated by the card issuer. Most common reasons are that a consumer doesn’t recognize a specific transaction or isn’t satisfied with the purchased service/product and wants his money back.
Merchants usually prefer refunds, which are the same from the customer’s point of view (he gets his money back), but a lot better for the ebusiness owners. Merchants have to pay a relatively big fine for every chargeback; furthermore, lots of chargebacks make a merchant a risky one for acquirers, which can lead even to the end of their cooperation.
Of course if a chargeback request is unfounded, the merchant can prove this (he has a time limit to respond to a chargeback request) and convince the acquirer that there’s no reason to reverse the transaction.
Bottom line, being a cardholder you have the full right to request a chargeback whenever you think you deserve your money back. However, asking for a refund will make you more friendly towards the merchant and there’s a good chance you’ll get your money back (that is if you have a good reason).
And being a merchant… Simply be aware of this mechanism and provide good quality service or/and products.
read more
Do you have the impression, that all companies use the same template to communicate with you? I mean it’s not even that their language is similar – some phrases or even sentences are sometimes exactly the same! But you rarely even read their emails, cause they’re boring, tiring or even painful, right?
The thing is that you’re not treated like a human being. Companies tend to create a distance them and their customers. Ok, being polite, formal and professional is one thing, but it’s not obligatory in all situations. Writing good copy isn’t easy, but avoiding common “traps” in business writing might be even more difficult.
That’s why I’d like to recommend you two articles by Jason Fried from 37signals on this topic:
These are two great articles on choosing the language to communicate with your customers. And I actually don’t have anything to add here – I completely agree with what Jason states there ;) Enjoy!
read more