Be Careful Of Scam
Scam and scammers are something that we need to fight with almost each day. Unfortunately it’s one of the worst plagues of our industry. How many times did you receive an e-mail with a request to change the password in some kind of e-wallet service (such as PayPal)? How many times were you asked to do something in your bank account? To have it done you just needed to click on some link in the email and put your login and password in a login form. Simple. But fake.
Those websites look similar to the original ones. But they are not. Once you put your login and password – these credentials will be stored in scammer’s database.
Luckily, most of those emails are going directly to our SPAM folders. Most of the email providers are able to recognize whether it is a fake email or not. But some of them are “smarter” than these mechanisms and unfortunately could be found in our INBOX folders. That’s why we need to be careful.
I would like to give you a few pieces of advice how to recognize whether an email is something that we need to delete or if it’s safe. I’m going to show it using PayLane‘s example.
“From” address, email addresses
Look at the “from” address. Look at the domain. Is this something like *@gmail.com, *@yahoo.com or *@hotmail.com? Or maybe similar to our original domain, but is not our original domain? For instance something like *@paylanetransaction.com, *@paylanepay.com, *@paywithpaylane.com? It’s fake.
All our emails are sent from domains paylane.com, paylane.pl or paylane.eu.
The same thing is with all email addresses inside the message. If you are asked to send a reply (or some kind of confirmation) to an email address which is not under our domain – that’s a fake email as well.
Download the file and open it in a web browser with JavaScript enabled
No, no. We would never ask you to do something like that.
Asking to you to give us sensitive data, password, bank account, credit card details
None of the authentic PSPs (including PayLane of course) would ever ask you to send your password, bank account or credit card details. The only place where you can put this kind of data is properly secured PSP’s website (such as PayLane’s Secure Form) or merchant’s website with SSL.
Links
Never click on the links with suspicious domain. Just like in case of email addresses… if it’s something different from *.paylane.com/ or *.paylane.pl/ or *.paylane.eu/, then be careful. It’s not from us.
Attachments
We will never send you any attachments with extension like *.exe, *.bat, *.com, *.html, *.js. A list of more suspicious extensions can be found here.
Also, be careful of attachments with invisible extension. Enable file extension viewing.
Asking to send money to “our” bank account
If you have been asked to send money to some bank account… check twice if the recipient is a proper person or company. For instance, if you receive an email asking to transfer money onto PayLane’s bank account – you should check twice if the recipient really is PayLane (either PayLane Sp. z o.o. or PayLane UK Ltd).
If you are our merchant – we will never ask you to pay for something without an invoice, which is available in your Merchant Panel.
Recipient: person, not a company
None of the authentic companies, especially none of the PSPs would ever ask you to transfer money to an individual (to a manager or any other employee). If you are asked to transfer money, the recipient has to be a company, not “an employee”.
If you have any suspicions regarding received email… be careful.
If you have any suspicions regarding an email from PayLane or regarding payments with PayLane – don’t hesitate to contact us and ask if it’s a fake merchant or not.
Remember, that it’s very important to report all the suspicious emails or spoof sites as soon as possible. For your own safety.
photo source: Inquisitr & SXC.hu
