The amount of freebies on the Internet got quite overwhelming.
Before a purchase is made, and a customer entrusts our service with their hard-earned money, they have the option to try out the product. It has become a standard nowadays.
The most common and the most irritating error message when you accept credit card payments in your online business: “Transaction rejected by credit card company”.
It’s easy to get too pleased with your website. Usually it takes a moment to have it running and once you have it, you’re more than happy that it’s on. That’s not the point that satisfies your customers, though.
If you make customers unhappy in the physical world, they might each tell 6 friends.
If you make customers unhappy on the Internet, they can each tell 6,000 friends.– Jeff Bezos