Across the Board

Blog on e-business and online payments.

Tag Archives: tips

How to set a good price for your web product?

A good price doesn’t mean a low price. The price of your web product or service can’t be too high, because no one will pay that much, but it can’t be too low, because you won’t earn enough money on it. It has to be the right price for you, your business and your customers.

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How your Out of the Office message should look like?

See how to handle queries from you clients with a successful out-of-office message.

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Thinking about innovation? We’ve got 4 tips for you

We’re all thinking about innovations. We’re all looking for something that will amaze the world around us. Let’s talk about innovations today.

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5 tips to make your online form even better

application form

How many times have you tried filling out a form and groaned in frustration? Probably one time too many. Online forms are a necessity at times, but can also cause frustration. Sometimes a short sign up form can cause many problems if not done properly. Whereas a long registration form can be frustrating when everything you’ve filled in just disappears once the browser is closed. These things add up to a negative user experience – and you cannot have your users feel angry at the very beginning of your journey.

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10 Ways To Excel At Customer Support


Each and every company has different departments that are devoted to making the machine run smoothly. From IT all the way to customer support, we’re a team of people with different abilities sent on a mission to help our customers. As a marketer who spends time mostly on analysis, research, social media, and writing, I have little contact with our customer’s problems. However, spending some time with our customer support team I have learned a great deal about how they work.

So we keep asking ourselves, how are we to provide five star support to these “outside people” and develop a long term relationship with them? Now, this text and it’s main points were laid out by Dominika who is a great “supporter” and I took it upon myself to search for more. And here it is – a list of 10 things I found to be crucial in good customer support.

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5 Steps To Be The Most Promising Startup


Opportunities to grow can be found in various places. Expanding and taking on the online business world is a great adventure, but taking part  in contests like The Next Web Startup Awards can be a great way to let others hear about you! The more people hear about your business, and get to know what you do and how you do it, the greater the chance that your success story really will be a success story. Here are 5 tips to tackling the Startup awards world:

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How To Deal With Chargebacks

Nowadays, with constantly increasing number of online transactions and better consumer awareness (which is great!), it is important things are under control.

The cardholders are entitled to invoke a chargeback procedure. This may be carried out in the event their merchant does not perform a contract for the items they have paid for or when their card has been used for a non-authorized payment. While this option is extremely convenient and safe for the cardholders, it is less fun for the merchants to deal with such a request.

Agreed, it is the issuer bank’s duty to take this up, on the other hand, it will be the merchant who will be charged for each procedure. Unless they have strong arguments that the chargeback shouldn’t have been initiated in the first place.

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Should You Adjust Your Product To Specific Markets?

After months of preparations, countless hours spent working and analysing, you finally create your product. It has taken a lot of effort to get it done and you want to market it in the best possible way. The question is – should you keep your product the same for all countries or should you adjust it to specific markets?

Take PayLane for example. As you probably know, we offer online payments. Most people associate it with credit cards and they’re right. But (there’s always a but!) if you run an e-shop, you know very well that accepting just credit card payments is not enough, especially if you have multinational customers from around the world. And since, as cliché as it may sound, we really do want to help out our clients boost their business, we do everything to make it happen. That’s why we adjust our services according to the market’s needs.

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7 New Year’s Resolutions That Every eCommerce Business Should Make

Regardless of how prosperous your company is, there is always room for improvement. And when is a better time to change than now? In honour of 2013 we have come up with a few New Year’s resolutions – regarding your customers, employees and yourself – that every ecommerce business can, and in some cases should, follow.

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22 Simple Tips To Prevent Chargebacks

Chargebacks are an inseparable part of running an e-shop and accepting online payments. However, there are certain steps you can take to minimise the risk of getting them, so take a look at the following list and protect your business from potential loss.


  1. Remember that clear information can save you a lot of money and trouble.
  2. Make sure that you provide your customers with all the possible contact information.
  3. Your contact details such as a physical address and a telephone number should be clearly visible on your website.
  4. Provide accurate descriptions and images of your products.
  5. Use a clear DBA (Doing Business As) name that customers will recognize.
  6. Put your phone number on your customers’ statements. If they do not recognize your DBA, they can call you to find out who you are and why you have charged them.
  7. Be clear with your return policy, as well as your shipping policies. Make sure that customers read the policies before their order can be processed.

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