Chargebacks and retrieval requests are inevitable part of doing online business. Many businesses need to handle chargebacks and retrievals on a daily basis, while for some others a chargeback or retrieval request is a rare thing. Yet in both cases it is good to know what the difference between the chargeback and retrieval request is. This knowledge will enable you to react quickly and take the appropriate measures to resolve these situations in a timely and efficient manner when they occur.
A retrieval request, also known at some banks as “soft” chargeback, takes place when the credit card issuer contacts the merchant to obtain information about a transaction charged to one of its cardholders. The reasons for retrievals can be various: it may be a result of a customer question or dispute, inaccurate or incomplete transaction information, a processing error or an indication of potential fraud. The bank will request a legible copy of the transaction authorization proof.
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Happy birthday, Google Wallet! To celebrate their 1st birthday, MyBankTracker.com created this infographic with a brief look at what’s happened in the last 12 months.
What do you think the next year will bring for the Google team and their e-wallet?
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After Magento’s integration PayLane has now released an osCommerce plugin which allows online payment processing.
osCommerce, just like Magento, is an e-commerce solution that allows setting up an online store with a wide range of features. The success of osCommerce can be assigned to active and evergrowing community.
How to use PayLane add-on?
PayLane add-on allows to integrate with payment processor. Installation is very simple – just download the package from http://addons.oscommerce.com/info/8394 , unzip it and move directly to your osCommerce installation folder! PayLane Payment Module is available in: Administration Tool -> Modules -> Payment Modules. Enjoy using it!
Do you have any questions? Need help installing our plugin? Contact us now at info@paylane.com!
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Online shopping and its development is a hot topic- whether it’s about safety, business types or pros and cons in comparison to a ‘regular shop’. In the meantime, online payments, a matter equally important, is put on a back burner.
Payment processors are not in charge only of efficient mediacy and safety of our transfers- the choice of such providers should depend also on the type, size and outlook of your business. It might be worth then to get to know each provider to make sure your decision is a good one.
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Barely 20 years ago our wallets were full of notes and coins. Now everyone has at least 4 debit, credit or prepaid cards. And some spare change for a car parks. Ever wondered what they’ll look like in 2030? Will notes cease to exist? Will we need wallets at all or will we pay using mobile phones only? Take a look at this interesting infographic made by VoucherCodes.co.uk.
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Are you a Magento user? We have some great news for you!
PayLane has once again met with eCommercers expectations and presented a brand new extension for Magento, which allows online payment processing.
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One by one we’re adding new payment options to PayLane services. Now our offer has expanded with sofortbanking – one of the most popular payment methods in Germany.
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Have you ever been asked for an ID scan or any other identity proof when making a payment with a credit card online? If not, then this question may seem quite strange to you. After all, paying with credit cards is meant to be quick and easy.
It turns out that many people who experience such additional verification are pretty surprised and suspicious. It’s not what they’re used to, they already provided the CVV number, so why are they supposed to send somebody (even if its a bank) their account statements, passports, driving licences or anything like that.
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CVV codes described in the previous part aren’t the only way to make your transactions secure. There are forms of security, which are based on the payer’s localization. However, you may also come across simpler solutions, where only entered data is verified.
An example of that could be AVS – its mechanism compares your address info given in the shopping order with details of the card holder. Depending on the degree and type of eventual errors, AVS returns an appropriate error code, which are the base of estimating the probability of a fraud. Contrary to appearances, it is not inconvenient to clients – the system can tell the difference between a real scam and a situation when a buyer made a spelling mistake.
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If you are an online payments newbie, no doubt you’re getting lost in all the new expressions, phrases and definitions. That’s why we come to your rescue with this 3-part introduction to payments safety. Today, we set off with CVV2.
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